It’s been 3 months since I cancelled the undelivered order from IVFMeds.com, no refund yet.
Here is the thread I posted when I cancelled the order.
About a month and half later after I cancelled, IVFMeds.com and I talked over phone and emails. First I asked when I will have refund -> because of the unusual high volume of cancels, it takes longer than usual. I didn’t receive Menopur, Ganirelix (or Cetrotide, they changed to Cetrotide and sent half of ordered), Prometrium, Crinone.
Then, I had to pay to other credit card that I bought medicine I didn’t receive with. I needed money to pay for the other. IVFMeds.com charged my credit card when I ordered, not when they had inventory ready. Because refund through credit card took weeks, they agreed to wire transfer money. They refused to pay bank charge for this wire transfer and credit card excess charge when I paid. I told them I saw online you refunded credit card charge before. They said, that is not true, we never did that.
And, I sent my bank information twice? 3 times? First they never sent me a mail asking my bank information within the promised time. I sent anyways, and a week later, I got a call saying they were waiting for my mail. I sent again.
I was told it would take 10 days to process, then a week later, 14 business days. It’s been almost a month since 14 business days have passed. Nothing on my bank statement or credit card statement. It’s been 3 months since I cancelled.
The saving from partial shipment of the order was less than $400. DH says I will never get back $2500. Is there anyone who cancelled the order around February 2013 because they didn’t have meds? Have you received your refund yet?